your questions answered

Do you have a question about setting up a Salon Pay account? We're here to help.
Browse through the most common FAQ below or contact us directly to ask your own question.

You can find your closest Salon Pay Salon by searching for them in the Salon Directory located in the menu bar

You can simply click the ‘Get Started’ button on the merchant page. From here, we will get you all set up in the background. This takes about 2 business day. 

Salon Pay is perfect for any size business owner. We support Small solo operators, through to multi site Salon Owners. We provide support for you, and super low fees.

SalonPay is a clever cloud based system. You won’t need anything extra to process payments, just access to the internet. Throw away your EFTPOS machine!

Data security is of utmost importance to us. Salon Pay is powered by leading payment processing systems and is PCI DSS Level One certified.

You will need to have a Sezzle Account and have credit available to use at your favourite Salon Pay Salon within the USA. You can do this at www.sezzle.com

If you are a client wanting to use Salon Pay, then No! There are no fees for you. 

If you are salon, you can email [email protected] for a full fee breakdown.

You are not allowed to pass fees onto your clients. Salon Pay is committed to remaining interest an impact free. One suggestion would be to increase your all services to allow for the increase in working costs.

If you no longer want to be a VIP Member, then you will need to cancel your contract directly with the salon you joined at. Salon Pay can assist the Salon with the cancellation process, but does not make any decisions in relation to cancelation.

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